Returns and Refunds Policy
Return Eligibility
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that are damaged, altered, or not in their original condition will not be accepted for return. You must initiate the return process within 30 days of receiving your order. If you miss this window, we may not be able to accommodate your request.
How to Request a Return
To start a return, you must send an email to [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please ensure that you provide accurate information to avoid delays in processing your request.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or credit card provider.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product without any delays. Please follow the return process outlined above for your original item.
Non-Returnable Items
Some items are non-returnable, including but not limited to items marked as final sale or items that have been opened and used. If you are unsure whether an item is returnable, please contact us before making your purchase. We will provide clarification on the return eligibility of specific items.
Contact Information
If you have any questions regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and will respond to your inquiries as soon as possible. Please note that all communication will be conducted via email only, so ensure you check your inbox for our response.